IT Support Technician (Kickstart)

IT
Fixed Term Contract
25-28 hours per week
Starting salary National Minimum Wage
Headquarters
Applications by 14 November 2021

IT Support Technician

National minimum wage

6 month placement 

25 – 28 hours per week (flexible)   

Stoneleigh, Warwickshire (Currently piloting hybrid working) 

 

The NFU has joined the governments Kickstart programme and are providing an exciting 6-month placement for 16–24-year-olds in receipt of universal credit to gain valuable work experience. The NFU will support you to develop transferable skills that are aimed at increasing their chances of sustained employment.

 

About the role

 

In this exciting placement, you will provide first line technical support to the organisation. 

 

You will provide IT assistance across all aspects of the business. The role is responsible for supporting and maintaining the Microsoft Desktop operating systems and Microsoft Office 365 environment along with general maintenance of all IT-related hardware/software including reprographic system. 

 

The role provides exposure to a broad range of IT-related projects and activities and part of the role will be to monitor, assign, update and action helpdesk tickets.

 

Main responsibilities include:-

 

  • Monitor the service desk for incidents and take ownership and resolve issues raised appropriate to the role
  • Providing technical assistance for questions and problems
  • Resolving problems with networks and other computer systems or escalating them appropriately
  • Diagnosing system errors and other issues
  • Following up with users to ensure full resolution of issues
  • Installing or changing software to fix issues
  • Remotely accessing hardware or software for users to make changes and fix problems
  • Assist in setting up physical desks and computer equipment
  • Moving equipment as and when necessary
  • Printer and multifunctional device management and support
  • Manage requests for standard services such as new PC’s, moves and changes
  • Video conferencing system support

 

This is a great opportunity to gain valuable skills & knowledge with no requirement of prior experience as full on the job training will be provided along with ongoing support throughout the placement.   

 

Who are we?

 

The National Farmers’ Union is the voice of British farming, and our members are at the heart of what we do. On their behalf we lobby government and other stakeholders, develop policy and provide a range of frontline services. 

 

Working for the NFU means working alongside great people who are committed to their work and recognised for their knowledge and expertise. 

 

Why join our team?

 

Working for the NFU means that you will become part of our friendly, dedicated working environment.  You will work with a highly motivated team, recognised for their knowledge and expertise and passion about food and farming.  

 

How to apply?

 

As this is part of the governments Kickstart programme, we are unable to accept direct applications. Please contact your work coach via your local jobcentre or visit Kickstart Vacancies - #WMKickstartJobs (youthemployment.org.uk)

 

Closing date:            14 November 2021

 

The NFU is an Equal Opportunities employer and values diversity.


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