Leanne Ward

Customer Service Team Leader

“I love what I do. In 2021, I will celebrate my 10th anniversary at the NFU. I think that says a lot.”

I am a customer service team leader in the NFU’s business services department. We are the first point of contact for NFU members and non‑members and for anyone generally who wants to get in touch with the organisation to talk through different issues.

I lead a team of customer service advisers and the sales and retention team. The role is pretty structured, working shifts. It involves a range of man‑management type tasks such as compiling rotas, dealing with annual leave requests and individual performance reviews, but also helping the teams with the day‑to‑day role of speaking to and dealing with enquiries from NFU members and sorting out their queries, and anyone who wants to use the helpline service.

The NFU is a great place to work. To start with, it’s a great location with the headquarters being on the showground. All the facilities are fantastic and, importantly, I work with a terrific bunch of people in my team. In fact, everyone who works at the NFU is very passionate about what they do. There are generous staff benefits and you get looked after.

I’ve stayed in the same department ever since I joined the NFU; I’ve done my apprenticeship and now I’m the team leader. The NFU will definitely help you in your career if they can. I love what I do. In 2021, I will celebrate my 10th anniversary at the NFU. I think that says a lot.