Some companies may use specific tactics and unreasonable pressure to sign customers up to these packages.
Landline users are receiving legitimate letters from BT stating the provider is ready to begin the digital voice changeover in their area. We suggest you read the BT guidance online or visit the ‘digital voice’ section on its website for further information.
Two important points mentioned in the guidance are provided below:
- ‘There’s no charge. We also won’t change your contract length or increase the cost of your service when your contract ends.'
- 'Customers who need extra support may be offered a battery backup unit to make sure you can still make calls. The unit will keep you connected for a short time if there is a power cut […] If you believe you will need a battery backup unit, please contact us.’
Who to contact for help
Most major landline providers provide the same guidance as above and we suggest you contact them directly if you're unsure.
The switchover deadline has been recently extended to 31 January 2027 due to concerns around the impact on the elderly and vulnerable.
It is important to remain vigilant during the switchover to digital voice.
Scams are becoming more frequent and complex.
Offenders operate throughout the year and scams usually increase around key dates, such as the Autumn Budget announcement, HMRC deadlines and the end of the financial year.
We urge members to visit the government guidance at GOV.UK | Avoid and report internet scams and phishing and to report any incidents of fraud to Action Fraud on 0300 123 2040 and the police.
If NFU members feel something isn’t right or they have been scammed, we encourage our members to also contact CallFirst on 0370 845 8458 if further advice is required.
