Grievances: how to handle employee grievance

Unfortunately there are occasions in the workplace when an employee raises concerns or a complaint regarding their employment.  Dealing with grievances within the workplace in an appropriate and fair manner is crucial to having a happy workforce, to creating a sense of fairness, and addressing issues in a timely manner. This Q&A seeks to answer some of the questions you may have as to how best to handle these situations.  There is also a flowchart you can refer to which can be found at the end of this Q&A.