Crops Contract Fairness Hub – reporting claims and rejections

A picture of a tractor emptying a load of grain into a storage unit

If you’ve had a claim or rejection made against a load of grain, tell us about it using our new simple online hub. 

Claims and rejections are one of the most common reasons for arable members to contact the NFU, but to push for changes and improvements, we need evidence about the type and frequency of issues you are encountering.

Telling us about your claims and rejections will help us improve fairness in the supply chain.

Report a claim or rejection

About the reporting hub

We're gathering evidence for Defra and the supply chain in relation to incidents where lorry loads of crop (wheat, barley, oil seed rape, oats, beans or peas) have been subjected to a claim, allowance or rejection issue since 2019/2020 or later.

This also includes any comments on perceived unfair contract terms, whether they have been resolved or not.

How we'll use your data

The hub contains a simple to use form. Data will be aggregated, and treated anonymously to build evidence, ensuring no individual or business will be identifiable.

Once we have the evidence, we’ll use it with policymakers and the supply chain to explore ways to address any common issues, or ways to use the fairness provisions of the Agriculture Act 2020 to improve the movement of grain off farm. 

It will only take a few minutes, and you can go back to 2019/2020 or before if needed. Please have the haulier to docket to hand. Without the evidence, it’s hard to push for improvements.

Go to the Crops Contract Fairness Hub

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Once you have submitted your query someone from NFU CallFirst will contact you. If needed, your query will then be passed to the appropriate NFU policy team.

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